ITIL 4 is built on the established core of best practice in the ITIL guidance. ITIL 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.
The classroom lectures help participants understand the key concepts of service management, the ITIL 4 service management framework and prepare for the ITIL ® (4) Foundation exam.
The ITIL ® (4) Foundation course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4. This course and the related certification can be beneficial for the following roles:
IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators, Anyone working in a Devops team
At the end of the Foundation course, participants will be able to:
Understand the key concepts of ITIL service management.Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management.Understand the four dimensions of ITIL service management.Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect.Understand the key concepts of continual improvement.Learn the various ITIL practices.
None, although a familiarity with IT service delivery will be beneficial.
The COBIT® 5 Foundation course is an interactive, classroom-based learning experience. Participants learn about the need for an IT governance framework and how COBIT addresses this need by providing the latest insights into enterprise-wide governance of IT. This course explains the elements and supporting materials of the COBIT framework, using a logical and example-driven approach for anyone interested in obtaining COBIT foundation level knowledge. COBIT 5 Foundation is the first step, and a prerequisite, to enroll into the advanced level courses.
COBIT 5 Foundation Plus
We offer COBIT 5 Foundation as a 2-day or a 3-day “Plus” course. The 3-day course offers essential COBIT 5 learning that was not originally part of the COBIT 5 syllabus. Plus, the exam and extensive exam training are included in Day 3, and we spend more time on each module and exercise.
COBIT 5 provides the next generation of ISACA’s guidance on the enterprise governance and management of IT. It builds on more than 15 years of practical usage and application of COBIT by many enterprises and users from business, IT, risk, security and assurance communities. Today, more than ever, information and related technologies need to be governed, managed and operated in a holistic manner—with a single, integrated process model that provides end-to-end coverage of the roles, responsibilities and practices required.
COBIT 5 provides a comprehensive framework that assists enterprises in achieving their objectives for the governance and management of enterprise IT. It helps enterprises create optimal value from IT by maintaining a balance between realizing benefits and optimizing risk levels and resource use. COBIT 5 enables IT to be governed and managed in a holistic manner for the entire enterprise, taking in both the full end-to-end business and IT functional areas of responsibility, while considering the IT-related interests of internal and external stakeholders. COBIT 5 is generic, and is useful for enterprises of all sizes; whether commercial, not-for-profit or in the public sector.