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 - itSMF ( The IT Service Management Forum )
 - ISEBB ( Information Systems Examinations Board )
 - EXIN ( The Examination Institute for Information Science )
 - OGC ( The Office of Government Commerce )
 - APMG ( The APM Group Limited )
 - BSI ( BSI British Standardse )
 - ISACA ( Information Systems Audit and Control Association )
 - ITIL ( IT Ifrastructure Library )
 - ITIL FAQs ( ITIL FAQs )
 - ISO/IEC 20000
 - Wikipedia : ISO 20000
 - Wikipedia : ITIL
 - Wikipedia : ITIL v3

 
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